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Our Great Department Stores 40 Years Ago

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Here is the article closest to my heart, which I had never intended to publish this soon, but once I got rolling on it,...

Video Book Review Retail History the A&P

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I think we need to study innovation in the service industries, which will dominate our global economy more and more in the coming decades. Very...

The Experience Economy Revisited

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There are some books which stand the test of time. At least the test of five or ten years. Despite this, the oncoming rush of new...